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Orders

View accurate order dates from your ERP system​

Where to find it: Admin → Orders → [Order Details]

When you'd use this: When you need to confirm the exact date a customer placed their order, especially when reconciling with Business Central records or investigating timing-related order issues.

What you need first:

  • Access to the Orders section in the admin
  • Orders synced from Business Central

Using it day-to-day:

The order details page displays the Order Date that matches the Order Date field in Business Central. This is the date the customer actually placed the order, ensuring consistency between CommerceBuild and your ERP system when reviewing order history or investigating customer inquiries.

Troubleshooting:

  • Order date doesn't match what I see in Business Central — Verify you're comparing the Order Date field in Business Central (not Document Date or Posting Date). If dates still don't align, contact support with the order number and Business Central order ID.

Edit orders after they've been placed​

Where to find it: Storefront → User → Orders → [Order Details] → Edit Order button

When you'd use this: When a customer needs to modify quantities, update delivery dates, or adjust order details before the order is processed or shipped.

What you need first:

  • Customer access to the storefront orders section
  • An existing order that hasn't been shipped or locked for editing

Using it day-to-day:

  1. Navigate to your order list or open the specific order details page
  2. Click the Edit Order button (displayed for orders that can still be modified)
  3. Update line item quantities by typing in the quantity fields — changes save automatically after you stop typing (600ms of inactivity)
  4. Modify the delivery date or other custom fields as needed
  5. Review your changes and submit the updated order

The system preserves your place in the order list when you return from editing, so you can quickly edit multiple orders without losing your filters or page position.

You can edit orders that originated in your ERP system (such as orders created in Sage X3 or Business Central) as well as orders placed through the web store. The system retrieves the current order details directly from your ERP system to ensure you're working with the most up-to-date information.

When you save an edited order, the system validates it against any minimum order value requirements. The minimum that applies follows this priority:

  1. If your customer account has a specific minimum order value set in the ERP system, that amount applies
  2. Otherwise, the store's general minimum order value applies (when the minimum order value setting is enabled and a positive value is configured)
  3. Customer-specific minimums always take priority over store-level minimums

The system enforces customer-specific minimums even when the store's general minimum order value is empty or zero, as long as the minimum order value setting itself is enabled.

Troubleshooting:

  • Edit Order button doesn't appear — The order may have passed the cut-off time for modifications, already shipped, or been locked by your ERP system. Contact your sales team if you need to change a locked order.
  • "This order [ORDER_NUMBER] is not found" error when clicking Edit — The order may have been deleted in Business Central and is no longer accessible. Refresh the page and verify the order still appears in your order list. The system automatically removes deleted orders from your order list during the next sync. If the issue persists, contact support with the order number.
  • "Your order is less than the minimum order value" error when saving — The edited order total falls below the required minimum. This can happen even when the store's general minimum order value is empty or zero if your customer account has a specific minimum set in the ERP system. Check whether your customer account has a minimum order value configured in the ERP, or whether the store has a general minimum set. Increase quantities or add items to meet the minimum, or contact your sales team if you believe the minimum is incorrect.
  • Error message when trying to save changes — The system displays the specific reason (such as "cut-off time has passed"). If the error isn't clear, contact support with the order number.
  • Changes aren't saving — Wait a moment after typing — the system saves changes automatically after 600ms. If the issue persists, refresh the page and try again.
  • Edit order mode fails to load — This can happen when the order contains items with incomplete or missing catalog information. Refresh the page and try again. If the issue persists, contact support with the order number.

Cancel orders before they ship​

Where to find it: Storefront → User → Orders → [Order Details] → Cancel Order button

When you'd use this: When a customer needs to cancel an order that hasn't been processed or shipped yet.

What you need first:

  • Customer access to the storefront orders section
  • An existing order that hasn't been shipped or locked

Using it day-to-day:

  1. Navigate to the order details page for the order you need to cancel
  2. Click the Cancel Order button
  3. Confirm the cancellation when prompted

After canceling, you'll be returned to your order list. The cancelled order will update its status accordingly.

Troubleshooting:

  • Cancel Order button doesn't appear — The order may have already been shipped, processed, or locked by your ERP system. Contact your sales team for orders that can't be cancelled through the system.
  • Cancellation fails with an error — The order status may have changed since you opened the page. Refresh and check the current order status, or contact support if the issue persists.

View orders synced from Business Central​

Where to find it: Storefront → User → Orders

When you'd use this: When reviewing your order history, including orders that originated in Business Central.

What you need first:

  • Customer access to the storefront orders section
  • Orders synced from Business Central

Using it day-to-day:

Your order list displays all orders accessible to your account, including those synced from Business Central. Orders that have been deleted in Business Central are automatically removed from your order list during the regular sync process, ensuring you only see orders that currently exist in the ERP system.

Troubleshooting:

  • Order appears in the list but shows "Order not Found" when clicked — The order may have been deleted in Business Central since you loaded the page. Refresh your order list — the system removes deleted orders during the next sync. If the order continues to appear after refreshing, contact support with the order number.
  • Order deleted in Business Central still appears in my list — The sync runs periodically to remove deleted orders. Refresh the page to trigger an updated view. If the order persists beyond the normal sync interval, contact support.