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UPS

Get negotiated shipping rates at checkout​

Where to find it: Admin → Shipping → UPS carrier settings

When you'd use this: If you have a negotiated rates agreement with UPS, enable this setting to show your discounted rates to customers instead of standard published rates. This applies to both B2B and B2C stores.

What you need first:

  • Active UPS account with negotiated rates enabled
  • Production UPS API credentials (client ID and client secret)
  • Your UPS account number
  • Customer classification code (if applicable)

Set it up:

  1. Navigate to Admin → Shipping and select UPS as your carrier
  2. Enter your UPS credentials:
    • Client ID
    • Client secret
    • Account number
    • Customer classification code (if applicable)
  3. Enable the negotiated rates setting in your carrier configuration
  4. Save your configuration
  5. Test the connection by viewing shipping rates on a product or at checkout

Using it day-to-day:

The system automatically requests negotiated rates when calculating shipping costs. Your customers will see the discounted rates you've arranged with UPS at checkout. The system communicates with UPS production servers at https://onlinetools.ups.com to retrieve real-time shipping rates based on package dimensions, weight, origin, and destination.

Troubleshooting:

  • Negotiated rates not appearing at checkout — Verify that your UPS account has negotiated rates enabled and that you've enabled the negotiated rates setting in your carrier configuration. Contact UPS if you're unsure whether your account includes negotiated rates.
  • Cannot retrieve rates — Confirm your API credentials are for production use. UPS does not provide separate development credentials for the rating API.

Install UPS from the App Store​

Where to find it: App Store → UPS

When you'd use this: Install the UPS carrier integration to offer UPS shipping options at checkout without manual configuration of carrier codes.

Set it up:

  1. Navigate to the App Store and locate UPS
  2. Click Install
  3. The carrier code and basic settings are added automatically
  4. Navigate to Admin → Shipping → UPS to complete your configuration with API credentials

Using it day-to-day:

Once installed, configure your UPS credentials and settings as described in the sections above. If you uninstall UPS from the App Store and later reinstall it, your previous configuration and ERP mappings are restored automatically.

Troubleshooting:

  • UPS appears in shipping settings but rates aren't showing — Complete the carrier configuration by entering your API credentials in Admin → Shipping → UPS. An installed carrier without credentials will not return rates at checkout.